FAQ

If your question is not answered, please contact me and I’ll respond as soon as possible.

Please consult the documentation below to have your most frequently questions answered. If your question remain unanswered, please feel free to contact me. I’ll answer your inquiry as soon as possible.

Why choose Kay-Cee's downloads?

You may call me Kay-Cee, and I’ll be your go-to guy for all things WordPress you may imagine. I have a great collection of paid WordPress themes and plugins, all 100% legal. I believe in the open source community and believe that WordPress should be available and affordable to all. Unfortunately premium products authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or the young. We are providing a third way by redistributing the code without any unneeded extras.

How can I be sure that your items I download are safe?

This is probably the biggest concern people have about downloading plugins like this. You can rest assured that I did not tamper with any of these files. They’re all as clean as a whistle. It goes without saying that you can run them through any and all antivirus and anti-malware software you can think of if you’re still unsure. The majority of the themes and plugins are untouched, that means not in single file has been touched. However, some items may not work without activation and these are safely activated by me. This will be explained on all downloads pages.

How fast I will get purchased item?

In general, items should be downloaded immediately after successful purchase. It may vary on the payment gateway you’ve used during the checkout.

What can I do with downloaded item?

Use a purchased item for your own personal or client websites.

How many sites can I use the theme or plugin on?

As many as you like. The plugins and themes are 100% GPL licensed so you can use them as often as you like on as many sites as you like.

Are these 100% genuine items?

Yes, 100%. I approve each item manually after checking & screening with my rock solid screening process. However, some items may not work without activation and these are safely activated by me. This will be explained on all downloads pages.

Do you provide updates to the items?

Yes. As soon as I get notified about an update, I go and download it from the author and update it on the site. Items are updated on daily basis.

An item I downloaded is asking for a license activation code or to Upgrade to Premium. What to do?

Ignore it. Developers include these so that the product can update automatically or so that you can register for their support. The item itself will work perfectly fine without anything being entered in the box.

Do you provide support?

Basically Not. If you require technical support regarding a theme or plugin then you will need to either purchase the product directly from the original author or you will need to hire a freelancer to take a look for you. Alternatively you could ask me for paid help. Not offering support is the way in which I am able to offer the products at the discounted price.

What is your refund policy?

Since this service offers non-tangible, irrevocable goods I do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the website. Please make sure that you’ve carefully read service description before making a purchase. Also, refunds will not be provided if your access to the private storage has been revoked. Renewals will not be refunded.

Theme is missing style.css stylesheet error

A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.

One of the reasons you may receive this error is if you have uploaded the incorrect file. You have 2 options for downloading your theme.

  1. Installable WordPress file only.
  2. All files and documentation (full zip folder). You will need to extract and locate the installable WordPress file.

Upload the Installable WordPress file admin area

  • Log in to your WordPress admin area.
  • Browse to Appearance > Themes.
  • Click on ‘Add New’.
  • Click ‘Upload’.
  • Browse and select the theme zip file to ‘Upload’.

Upload Via FTP

  • WordPress files can also be uploaded manually via FTP.
  • Upload the files to /wp-content/themes/ folder on your server.
  • Login to your WordPress admin area to change the theme.
  • Check out the guide on WordPress.org here.

Payment

Payment Options

For now You can pay with cryptocurrency or Revolut. More payment options will be added soon.

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Kay-Cee

WordPress Themes & Plugins